Virtual appointments replace hospital visits

A NUMBER of respiratory services have changed in the Western Trust with ‘virtual appointments’ replacing hospital visits.

Changes have been made to the outpatient services, inpatient services and follow up services as the respiratory service manages both this new virus and their long-term patient population.

A number of appointments have been postponed to prevent patients with a respiratory condition to be coming to the hospitals.

However, the Trust have said a large number of these patients will receive a telephone call and have a ‘virtual’ appointment with either a doctor or a respiratory nurse specialist, and we will continue to carry out this new service over the weeks ahead.

The Trust has also separated out the respiratory inpatient service, and patients who have suspected or confirmed COVID-19 infection will be managed in a different area/ward to those respiratory patients who do not have this infection.

Dr Rose Sharkey, Respiratory Consultant at the Western Trust explains some of the steps that have been taken saying, “Both areas/wards are staffed with experienced nurses and doctors to ensure the best level of care is delivered.

“In order to make this possible some retired nurses and doctors have returned to service and a number of nurses from the community have moved to take up roles in the hospital.”

To support inpatients with COVID-19 infection getting home as soon as medically agreed, a discharge follow up team has been set up.

This team will phone some patients following discharge and arrange any appropriate investigations if necessary.

Dr Sharkey continued, “Our community respiratory team and respiratory nurse specialists are still available to help address any queries or concerns that our patients may have.

“This advice is not given face to face but they will be able to listen to patients queries and concerns and signpost accordingly.

“We would also be mindful that there are patients, currently not known to us, who may be suffering from a non COVID-19 related respiratory illness.

“We would recommend that these patients still continue to contact their GP and follow the guidance as advised.

“Our service has been transformed significantly over the past month and we are managing an extremely complex situation whilst mindful of our current and potentially new patients.

“We hope that the steps we have taken will be welcomed by patients over this period and that you receive the level of care and support you require from the Western Trust,” concluded Dr Sharkey.